Shipping Policy
At VitaRay Pro, our mission is to deliver exceptional service and ensure the timely delivery of your order — wherever you are.
Order Confirmation
As soon as you place your order, you’ll receive an order confirmation email.
This means we’ve successfully received your order and pre-authorized your payment.
If you don’t see the confirmation in your inbox, please check your spam or promotions folder.
Shipping Notifications
Once your order has been processed and shipped, you’ll receive a shipping confirmation email containing your tracking number so you can monitor your delivery status.
If you haven’t received tracking information within 7 business days, please contact our support team at:
📩 support@myvitaray.com
Shipping Options & Charges
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Standard Shipping (Tracked) – FREE on all orders
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Express Shipping (Tracked) – $4.78 USD
Carriers: We primarily ship with Royal Mail, USPS, or other trusted logistics partners depending on your location.
Shipping Times
All orders are processed and dispatched Monday through Friday (excluding holidays).
| Shipping Method | Handling Time | Transit Time |
|---|---|---|
| Standard (Free) | 1–2 business days | 2–3 business days |
| Express (Tracked) | 1–2 business days | 1–2 business days |
Order Cut-off Time: 2:00 PM (GMT+1 – London Time)
Delivery times may vary slightly by destination and carrier service.
Order Acceptance & Verification
We reserve the right to refuse or cancel any order for the following reasons:
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Suspected fraud or misuse of credit/debit cards
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Incorrect pricing or technical errors on the website
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Missing or unverifiable customer information (e.g. phone number, billing details)
Some orders may require verification of identity, billing, or shipping details before being processed.
Custom or Personalized Items
If your order includes customized or personalized items, our team will contact you by email to confirm all details before production and shipment.
Processing will begin once the customization details are finalized and confirmed.
Questions or Order Updates
For any shipping-related inquiries, please contact our support team with the subject line “Shipping Inquiry” at:
📩 support@myvitaray.com
Business Information
My Vitality Group LLC
📍 8301 State Line Rd., Ste 220, Kansas City, MO 64114
📧 Email: support@myvitaray.com
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
My Vitality Group LTD
📍 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📧 Email: support@myvitaray.com
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
My Vitality Group Limited
📍 Room 1D, 2nd Floor, Fu Tao Building, 98 Argyle Street, Mong Kok, Kowloon, Hong Kong
📧 Email: support@myvitaray.com
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM