FAQ & Help Center
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How can I place an order?
How can I place an order?
You can easily order directly through our official website. Select your product, click “Add to Cart,” and proceed to secure checkout.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment gateways available at checkout.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes — once your purchase is completed, you’ll receive an order confirmation email within a few minutes.
If you don’t see it, please check your spam or promotions folder.
Can I modify or cancel my order?
Can I modify or cancel my order?
Orders can only be canceled or modified within 12 hours after placing them.
After that, your order may already be processed for shipping and cannot be changed.
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Where do you ship?
Where do you ship?
We currently ship to the United States, United Kingdom, Canada, and most European countries.
How long does shipping take?
How long does shipping take?
Standard Shipping (Free): 2–3 business days (after 1–2 days handling)
Express Shipping: 1–2 business days (after 1–2 days handling)
How do I track my order?
How do I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and link to monitor your delivery.
What if I haven’t received my package?
What if I haven’t received my package?
If it’s been more than 7 business days since your tracking update, please contact us at support@myvitaray.com, and we’ll investigate with our logistics team.
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What is your return policy?
What is your return policy?
We offer a 90-day return or replacement policy from the delivery date.
To qualify, items must be unused, in original packaging, and include proof of purchase.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
No — we cover the return shipping cost. Once your return is approved, we’ll send you a prepaid return label.
How long does it take to receive my refund?
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are issued within 10 business days to your original payment method.
My item arrived damaged or defective — what should I do?
My item arrived damaged or defective — what should I do?
Please contact us within 30 days of receiving your order. We’ll send you a free replacement immediately.
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Is the VitaRay Pro safe to use daily?
Is the VitaRay Pro safe to use daily?
Yes — VitaRay Pro is designed for daily, safe use. It uses clinically tested red and infrared light wavelengths, approved for at-home wellness.
Does it come with a warranty?
Does it come with a warranty?
Yes — all VitaRay Pro devices are covered by a 1-year limited warranty against manufacturing defects.
Can I use VitaRay Pro on multiple areas of the body?
Can I use VitaRay Pro on multiple areas of the body?
Absolutely. The device comes with adjustable straps and extensions to target neck, back, shoulders, knees, legs, and feet.
Can I use it if I have a medical condition?
Can I use it if I have a medical condition?
If you have a serious medical condition, pacemaker, or are pregnant, please consult your doctor before use.
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Do you offer discount codes?
Do you offer discount codes?
Yes — we occasionally run promotions and VIP offers. Subscribe to our newsletter to receive exclusive discounts.
Can I use more than one discount code per order?
Can I use more than one discount code per order?
Only one discount or promotion code can be applied per order.
Do I need to create an account to order?
Do I need to create an account to order?
No — you can check out as a guest. However, creating an account lets you track orders and access special offers.
How can I contact customer support?
How can I contact customer support?
Our support team is available Monday–Friday, 9:00 AM – 5:00 PM.
📩 Email: support@myvitaray.com
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126